RESERVATIONS:

All reservations will be made and confirmed by Hello Hawaii through an appropriate wholesaler. Any changes or cancellations must be made through Hello Hawaii. Hotels/resorts: Prepaid vouchers are presented by the customer at the time of check-in. Voucher not necessary for rental car, but customer must present the reservation number at the time of rental, Vouchers will be sent by fax or by mail directly to the customer whenever possible, but may be faxed to the hotel/resort if necessary due to time constraints. Airline reservations are made through tour companies using bulk airfare and require that a car and/or accommodations be booked along with the air. These reservations are subject to rules and restrictions imposed by the airlines and tour companies through which they are booked.

PAYMENT:

A deposit of $200.00 per hotel reservation and/or $100 per person for airline bookings ($50.00 for rental car reservation only, no accommodations) on a credit card (Visa, MasterCard, Discover) or by check must be received by Hello Hawaii within seven (7) days of verbal, written, or Emailed reservation confirmation. The balance of payment made by credit card, check, or money order must be received in the Hello Hawaii office forty-five (45) days prior to check in date. Any deviation not approved by Hello Hawaii will mean instant cancellation. For reservations made 45 days or less before travel, payment in full (credit card only) is due at the time of reservation. Document shipping charges for FedEx,UPS or Express Mail will be charged to the customer.

CHANGES TO RESERVATIONS:

Changes will be made at no charge to you when possible. The only time you will incur a charge is when the airline/hotel/resort/car company imposes a charge to us. You will be notified immediately of that charge before a change is made in the reservation.

Any cancellation made on confirmed reservations after deposit has been paid, or any no-shows or early check outs will be assessed a $50.00 fee plus any hotel penalties. If only a rental car was reserved, a $10.00 cancellation fee will be assessed. For cancellation of holiday reservations, additional penalties may apply.
Airline cancellations are subject to additional charges if cancellation insurance (provided by the tour companies) has not been purchased.
Cancellation charges may vary with the wholesaler that has booked the reservation.
All cancellation refunds due to you will be issued within 21 days of the cancellation; credits to credit cards may take longer to process due to billing cycles of the credit card companies.
Hello Hawaii and its agents are not responsible for any mishaps that may occur while guest is renting any vehicle or staying at a property that Hello Hawaii has reserved for them or for any mishaps associated with airfares booked by Hello Hawaii agents. Hello Hawaii is not responsible for any changes or relocations made by resorts, air or car companies

BUDGET RENTAL CAR POLICY

Rates do not include prepaid gas option, refueling service charges, loss damage waiver (LDW), personal accident insurance (PAI), personal effects protection (PEP), additional liability insurance (ALI), local taxes, government surcharges, airport concession fees, drop off charges, any applicable charges for additional drivers or drivers under 25, the cost to upgrade to a higher car class and any other optional charges. The charges for the foregoing items are payable by the customer directly to Budget when the vehicle is returned. A valid credit card in the renter's name is required, no cash deposits accepted. Minimum age 21. If the driver is under 25 an underage surcharge of $10 per day plus tax will apply (paid directly to Budget) and there is only one driver per car allowed under 25. Minimum rental period is good one day, Please note: Budget works on a "24 hour clock" and allows a 54 minute grace period for returns. We only make full day rental arrangements; all other extra time will be paid for directly to Budget by the renter. Budget will charge $3.00 per day road tax and all surcharges directly to customer